Shipping & Returns

Payment and shipping

The following conditions apply:

Domestic delivery (Germany) and to the following countries: Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus, England, Switzerland.

Shipping costs (including sales tax)

Domestic deliveries (Germany):

Our standard shipping costs within Germany are €4.95; shipping is free for orders of €60.00 or more.

International deliveries:

Our standard shipping costs to Austria are €5.95.
International shipping to EU countries is €12.95.
International shipping to non-EU countries is €15.65.
Shipping to Austria is free for orders of €60.00 or more.
Within Europe (EU and non-EU countries), shipping is free for orders of €150.00 or more (Switzerland: CHF 150.00).

Delivery Times

Unless otherwise specified in the respective offer, delivery of the goods within Germany takes place within 3–5 business days; for international deliveries, within 5–9 business days after the contract is concluded (in the case of agreed prepayment, after the time of your payment instruction).
Please note that no deliveries are made on Sundays or public holidays.
If you have ordered items with different delivery times, the goods will be shipped in a single shipment, unless we have made separate arrangements with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.

Accepted payment methods

Via PayPal Checkout:
- Payment via PayPal
- Payment via PayPal Express
- Payment by credit card
- Payment via Apple Pay
- Payment via Google Pay

Via Stripe:
- Payment via Sofortüberweisung (via Klarna)
- Payment via SEPA direct debit (via Klarna)
- Payment by credit card (via Klarna)
- Payment by invoice (via Klarna)
- Payment by credit card
- Payment via Apple Pay
- Payment via Google Pay

If you have any questions, you can find our contact information in the Legal Notice.

Note regarding complaints: Delayed delivery
If your order is delayed and you have not received any further information or the tracking status has not been updated, please contact us. After you contact us, please allow 6–10 business days for an update, as our shipping partner DHL requires this time to process your complaint.

Defective or missing goods:
If your goods are defective, the package arrives damaged, or parts of the order are missing, we require complete photographic documentation in order to process your complaint. Please send us the following pictures: