DR. EMI'S 30-DAY SKIN SATISFAISE PROMISE

Test your chosen full-size product intensively at home for 30 days. We are so convinced of the effectiveness of our key ingredients such as ceramides, peptides or niacinamide that we will refund the full purchase price if you are not satisfied with the result. It's completely straightforward, without return shipping, and with a focus on your feedback.

GUIDELINES FOR YOUR GLOW CHECK

To ensure we can evaluate fair results together, the following applies to the Skin Satisfaction Promise:

  • Exclusively for first-time customers: The guarantee applies to your first full-size product order through our online shop (DACH region).
  • Focus on the Routine: To accurately assess the effect, use the product consistently for 30 days without mixing it with other products for the same purpose. Are you testing "Barrier Boost"? Then it should be your only moisturizer for this period.
  • Selected Essentials: The Promise applies to all individual skincare and make-up products. Excluded are sets, bundles, minis, and accessories (tools, bags, brushes).

YOUR PATH TO REIMBURSEMENT

Should you, contrary to expectations, not be satisfied, the "Skin-credible" process is simple:

  1. Contact us: Send us your refund request via our contact form no later than 30 days after delivery.
  2. Share your feedback: Our support team will send you a short feedback form. Your experience is essential for our research.
  3. Refund: After reviewing your feedback, we will refund the full purchase amount, including shipping costs, via your original payment method. The processing time is usually 3-5 business days.

Sustainability in Focus: We deliberately forgo the return shipping of opened products to minimize CO2 emissions. You can keep the product after the testing phase or dispose of it responsibly.

TERMS AND CONDITIONS OF PARTICIPATION

Validity: First order per household within Germany, Austria, or Switzerland.

Scope: Maximum one full-size individual product (no sets, subscriptions, or multiple purchases of the same product).

Application: 30 days of exclusive application without combination with competing products.

Prerequisite: Complete filling out of the feedback form.

Shopping: Valid exclusively for purchases on www.dr-emiskin.de.

Our tip: Consistency is key! Give your skin the full 30 days to get used to the active ingredients. Your skin barrier will thank you.

FAQs

Valid for: Single full-size skincare and make-up products for personal use

Not valid for:

  • Sets or bundles
  • Minis / travel sizes
  • Accessories (e.g., tools, bags, brushes)
  • Repeat purchases
  • Subscriptions

No. We deliberately want to avoid returns.
You can keep the product after the test period or dispose of it in an environmentally friendly manner.
  1. Test the product for 30 days – without combining it with other skincare products for the same purpose
  2. Not convinced? Send us your refund request up to 30 days after delivery of your order using our contact form.
    You will receive the feedback form by email from our support team (hello@dr-emiskin.de).
  3. Refund without return shipping:
     After reviewing your feedback, we will refund the purchase amount including shipping costs to your original payment method.

Processing time: 3-5 business days

For a refund, it is important that you use the chosen product consistently for 30 days and without combining it with other skincare products with the same intended use.

Example: If you are testing Barrier Boost, this should be your sole skincare product during this period – without using any other facial care in parallel. Only then can we ensure a fair assessment.

The test phase applies exclusively to the first orders of a full-size product (no subscription purchase).

We are convinced that with scientifically-backed skincare, we can make a real difference. Visible, tangible, and skin-friendly. Because every skin is unique, we want to enable you to test a product for 30 days under real-world conditions.